Ordering & quotes
How do I place an order?
For a standard model, order directly from the product page. For a custom size, extra ports, or a special configuration, request a quote (below) or start from our Custom & Made-to-Order collection.
Can I order a custom size or configuration?
Yes — most of our products are made to order. Tell us your requirements and we’ll build to spec.
Which chamber should I choose?
| Requirement | Starting point |
|---|---|
| Nitrogen/argon purging without vacuum | A-series glove box |
| Inert-gas main chamber with a vacuum-capable transfer antechamber | Standard B-series glove box |
| Vacuum in the working chamber itself | D-series vacuum chamber or a separately engineered custom design |
| Non-standard dimensions, interfaces or research enclosure | Custom quotation |
The standard B-series main chamber is not vacuum-rated. Tell us explicitly if both the main chamber and the antechamber must be evacuated.
What does the vacuum figure mean?
Approximately −0.1 MPa gauge refers to the short-duration limit of an applicable approved vacuum-capable design. It is not a promise that every chamber supports continuous operation at that pressure. Confirm the required chamber, pressure and holding time with us before ordering. A-series non-vacuum glove boxes must not be connected to a vacuum pump.
Can I use the gloves while the chamber is evacuated?
No. For a vacuum-capable chamber fitted with glove-port covers, close the covers for evacuation. Backfill the chamber with nitrogen or argon to the approved working pressure before glove operation.
Are model dimensions the usable internal dimensions?
Model dimensions are nominal unless explicitly identified as internal. Panel thickness, reinforcement, fittings and access geometry affect usable space. For example, D01 has internal dimensions of 240 × 240 × 240 mm and D02 has internal dimensions of 340 × 240 × 240 mm. Request a drawing if equipment fit or minimum clear space is important.
Is a vacuum pump included?
An external vacuum pump and external connecting pipework are not included in the standard chamber price. If you need sourcing assistance, ask for a separate quotation and confirmation of the pump model, fittings and additional freight cost.
Which vacuum connections are available?
Our standard vacuum connection uses a G1/4 threaded port, a shut-off valve and a fitting selected for compatible 8 mm or 10 mm outer-diameter tubing. Dedicated KF25 connections and additional ports can be reviewed as custom options. Tell us your pump connection and tubing requirements before ordering.
Are power and cable access included?
Standard A/B glove boxes include an internal power strip and one basic sealed cable feedthrough. Confirm plug type, voltage and load. Signal cables, sensor leads and liquid lines may need separate sealed interfaces. Electrical arrangements in vacuum chambers are confirmed for the selected model and configuration.
Can the gloves be replaced?
Yes. Operating gloves are replaceable. Alternative gloves or sleeve arrangements require confirmation of port size, mounting and sealing compatibility. Spare gloves and special fittings are quoted separately unless included in your written order.
Can you guarantee a particular humidity or oxygen level?
Send the required level, unit and operating conditions so we can review the design. Gas purity, chamber contents, sealing, door-opening frequency and optional control equipment affect the result. A basic monitor is not a low-ppm analyzer, and monitoring does not replace drying or gas purification. Only the performance expressly agreed for the selected configuration forms part of the quotation.
Can I buy a temperature/humidity module on its own?
The modules are supplied as part of a complete AcrylLAB chamber system. For an agreed integrated system, the module is installed and tested before shipment. Contact us with the chamber model and requirements for a complete-system quotation.
Can you provide a formal quotation, PI or documentation for a purchase order?
Yes. Send the equipment specification, quantity, billing company/institution, delivery address and postal code, and any purchasing reference or required format. We can prepare a formal quotation or proforma invoice and review your purchase order. Payment terms and production timing are confirmed in writing; submitting a PO does not by itself establish credit terms.
How can I pay?
Use the payment methods currently displayed at checkout, or request a USD bank-transfer proforma invoice for an agreed order. Follow the payment details on the current confirmed invoice. If your institution needs a particular payment method, contact us before placing the order.
How long do production and shipping take?
Production/processing and transit are separate periods. The ready-to-ship schedule depends on the confirmed configuration, payment requirements and any required drawing approval. Sea freight and air express have different estimates by route; some recent routes have been quoted at approximately 30–50 days by sea or 7–12 days by air after dispatch. These are examples, not worldwide delivery promises. Your current quotation or order confirmation states the applicable estimate.
Can I use my own freight forwarder?
Yes. Tell us when requesting the quotation. We can provide preliminary packing information for freight planning and confirm the final packed dimensions, gross weight and shipment details after packing. For bulky acrylic equipment, dimensional weight can exceed actual weight and affect the carrier's freight charge. The shipping term and collection arrangements must be agreed in writing.
Warranty
What warranty do you offer?
Every unit carries a limited commercial warranty: free from material defects in materials and workmanship under normal, documented use within the approved specifications for 12 months from delivery or commissioning (whichever comes first, and no later than 15 months after shipment), unless otherwise agreed in writing.
How do I make a warranty claim?
Email support@acryllab.com with your order number or invoice, product identification, a clear description of the fault, the operating conditions, and photos or video. Please don’t return a unit without prior written authorization. For a verified covered defect we may provide remote guidance, replacement parts, repair, or replacement, at our reasonable option and as required by law.
What’s not covered?
Consumables and wear items (gloves, seals, gaskets, filters, desiccants), normal wear and cosmetic scratches, and damage from misuse, unauthorized modification, operation outside rated limits (including beyond −0.1 MPa gauge), improper installation, chemical incompatibility, accidents, or customer-arranged transportation. See our Terms of Service for the full warranty terms and exclusions.
Returns & support
What is your return policy?
Standard in-stock products have a 14-day return window after delivery (unused, original condition and packaging). Return shipping costs are the customer’s responsibility, except where applicable law requires otherwise. Custom-size and made-to-order products are non-returnable, as they’re built specifically for you. See our Returns & Refund Policy.
How do I reach you?
Email support@acryllab.com or use our Contact page.